Goes with # 5) Be persistent. Put in a call every Monday, for example, until the issue is resolved. Ask the Sydney Customer Service rep that helps you to make a note in the account every single time you call. Sometime in these past 100 years, the idea of providing good service and products evolved from being a cornerstone of good business into being a nuisance. What these “modern” companies seem to forget is that if you don’t take good care of your customers you won’t have customers, and if you don’t have customers, you don’t have a business..
